SLA Management Tools
Define targets, track compliance, and get alerted before deadlines breach.
Set turnaround time targets per service type, priority level, or client. Different SLAs for logo design vs. social media posts vs. website builds.
Visual countdown timers on every request show time remaining. Color-coded status: green (on track), yellow (approaching), red (breached).
Get notified before an SLA is about to breach — not after. Configurable warning thresholds (e.g., alert at 75% of allotted time).
SLA performance dashboards showing on-time delivery rates by team member, service, or client. Spot patterns in missed deadlines.
Automatically escalate breached SLAs to team leads or managers. Define escalation rules so nothing falls through the cracks.
Share SLA compliance reports with clients as proof of performance. Build trust with transparent turnaround data.
Why SLA Tracking Matters
Agencies lose clients over missed deadlines. SLA tracking turns vague promises into measurable commitments your team can hit consistently.
On-Time Delivery
Track and improve turnaround
How It Works
From SLA setup to compliance reporting in four steps.
Set turnaround time targets per service type or priority. For example: logo design = 48 hours, social post = 24 hours, website page = 5 business days.
Every incoming request automatically starts its SLA timer. Visual indicators show status at a glance across your request queue.
Receive notifications when deadlines are approaching. Configurable thresholds ensure your team acts before a breach, not after.
Review compliance rates over time. Identify which services or team members need more capacity and optimize your delivery pipeline.
Who Uses It
Any agency that promises delivery timelines to clients.
Set 24–48 hour SLAs for design requests. Track revision turnaround separately from initial delivery to identify slow spots.
Define SLAs by campaign type — social content same-day, blog posts within 3 days, strategy docs within a week.
Track bug fix SLAs separately from feature requests. Report on-time delivery to retainer clients monthly.
Promise fixed turnaround times on your service packages and track whether your team actually delivers on time.
Frequently Asked Questions
In AgencyPro, you can define SLA rules per service type, priority level, or even per client. When a request comes in, the system automatically assigns the correct SLA based on your rules.
The request is flagged visually (red indicator), the assigned team member is notified, and the escalation rules you defined kick in — which can notify a team lead or manager.
You control visibility. You can show clients their request deadline in the portal, or keep SLA tracking internal-only. Compliance reports can be shared with clients on request.
You can configure SLAs to count business hours only or calendar hours. Set your working days and hours, and SLA timers respect those boundaries.
SLA tracking is available on Pro ($79/mo), Plus ($149/mo), and Enterprise plans. It is also included in AppSumo Tier 2 and above.