Agency time tracking on every client request
AgencyPro's time tracking lives inside the client request. Your team starts a timer or adds a manual entry on the work itself, and timesheets show hours by client, team member or request without a separate time app.
Included on Pro ($79/mo) and Plus ($149/mo). It is built for agencies that bill hours or sell hourly retainers, not for monitoring employees.
What AgencyPro time tracking does
Timers, manual entries and timesheets, all attached to the client work they describe.
Open a request, click Start Timer, and keep working. Stop it when you are done and the entry lands on that request's Timesheets tab, already linked to the client and service.
Forgot to start the timer? Add manual time with a date, duration and description. Entries can be edited or deleted by people with the right permission, so mistakes get fixed rather than billed.
Entries show whether time is billable, so client work and internal time stay separate in your timesheets and in conversations about retainer hours.
Reports > Timesheets totals time by date range, team member, client or request, with breakdowns. Download a PDF to send with an invoice or bring to a retainer review.
Sell a service with a set number of hours included, per purchase or per billing period on a recurring plan, with optional rollover of unused hours. Each request can carry its own allocated hours (or use the service default) and shows tracked hours against it.
Plus adds profitability reports that put revenue next to time invested per client and service, so logged hours turn into a margin conversation.
Why time belongs on the request
Standalone timers ask people to pick a project and client every time. When the timer sits on the request, that context is already there, so entries are complete and timesheets can be filtered by client from day one.
For example, a client on a 20-hour monthly retainer submits three requests. Your team logs 7, 9 and 6 hours on them. The timesheet filtered by that client shows 22 hours, two over the retainer, before the month closes and while you can still raise it with the client. Use the retainer pricing calculator to set the hours and price in the first place.
Setting up time tracking for your agency
Four steps from turning it on to billing a client for the month.
Turn on time tracking
Enable the time tracking module in Workspace Settings. Team members need permission to edit requests to log time, and access to all requests to see time reports. Example: a 4-person dev agency selling a 20-hour monthly support retainer.
Track time on requests
A developer opens "Fix checkout bug", clicks Start Timer, and stops it 1h 40m later. The stop dialog asks what was done and whether to mark it billable. A call he forgot to time goes in with Add Time Entry: date, 30 minutes, description.
Check hours against the allocation
The request shows tracked hours against its allocated hours. Set a request-specific allocation, say 4 hours for the bug fix, or leave it on the service default. Review entries weekly and fix durations before anything goes to the client.
Report and bill
At month end, run Reports > Timesheets filtered by the client, see 22 billable hours against the 20 included, download the PDF and invoice the 2 extra hours. AgencyPro does not add overage to the retainer charge automatically.
How agencies use it by billing model
Hourly, retainer and fixed-price work each use the same timesheets differently.
Run the client's timesheet for the period and use it as the basis for the invoice line items. Attach the PDF so the client sees dates, descriptions and durations. See agency billing and invoicing for the invoice side.
Sell a recurring hours-based service, then compare logged hours with the hours included each period. Rollover settings decide whether unused hours carry over. Payment and renewal run through recurring retainer billing.
The client pays a set price, but logging time still tells you whether the price was right. Filter the timesheet by service across several clients to see what a typical logo or landing page really takes.
Filter by team member to see how much client time each person logged in a week. Pair it with the utilization rate calculator to compare against a target.
When AgencyPro time tracking is not the right fit
- You only want a time tracker. If your projects, client communication and invoicing already live elsewhere and work well, a dedicated time tracker is cheaper than moving everything. Compare options in our agency time tracking roundup.
- You need monitoring. Screenshots, activity levels and app tracking are not what AgencyPro does.
- You are on Basic and bill fixed fees only. If you never bill or review hours, time tracking is not worth upgrading to Pro for on its own.
Frequently asked questions
Which AgencyPro plans include time tracking?
Time tracking is on Pro ($79/mo) and Plus ($149/mo). Each plan includes one seat; extra seats are $20/mo on Pro and $30/mo on Plus. A 4-person team on Pro pays $79 + 3 x $20 = $139/mo. Basic does not include time tracking.
How does time tracking work in AgencyPro?
Time is logged against a request, which is the record for a piece of client work. Start the timer on the request or add a manual entry. Every entry is tied to that request's client and service, so timesheets can be filtered by client without tagging anything twice.
Can I track retainer hours?
Yes. Sell the retainer as an hours-based recurring service with the hours included per period and optional rollover. During the month, a timesheet filtered by that client shows how many hours your team has used against what they bought.
Does AgencyPro monitor screens or activity?
No. AgencyPro time tracking is a timer and timesheet tied to client work, not employee monitoring. Agencies that need screenshots or activity levels use a separate monitoring tool.
How does AgencyPro compare to Harvest or Toggl Track?
Harvest and Toggl Track are dedicated time trackers. AgencyPro's time tracking is part of the client request, alongside the portal, files and billing, so you do not reconcile two systems. If your team needs features beyond timers and timesheets, such as desktop apps or detailed estimates, compare dedicated trackers.