Email piping: Turn client emails into requests
Email piping turns incoming client emails into requests or tickets in AgencyPro automatically. Clients keep emailing; your team works from one queue with owners, priorities and statuses. Included on the Pro and Plus plans.
Email → request
Email in, request or ticket out
Email piping features
What changes when client email feeds your request queue.
Incoming emails become requests or tickets in AgencyPro automatically. The client keeps writing emails; your team works from a queue with statuses, owners and priorities.
Route real work into requests on your project board, and quick questions or bug reports into tickets, so each lands in the right workflow.
Work that arrives by email sits alongside requests the client submitted in the portal, so you see everything for that client in one place.
Once an email becomes a request or ticket, the discussion continues on that item instead of across several inbox threads.
Nobody has to retype an email into your project tool or forward it to a colleague and hope they log it.
Combine email piping with auto-assign and SLA tracking (also on Pro) so emailed requests get an owner and a turnaround target like any other.
Why email piping saves time
Clients will always email you. Instead of copying their message into your project tool, forward it (or have them email the address directly) and it becomes a trackable, assignable item.
Smart routing
Requests for work, tickets for questions
How it works
From inbox to actionable item in four steps.
Email piping is a Pro and Plus feature. Set it up in your workspace so incoming mail can be converted.
Forward the inbox clients already write to (for example a support or requests address) to AgencyPro.
Each incoming email is turned into a request or ticket automatically and appears in your team queue.
Assign it, set priority, move it through your statuses, and keep the client updated from AgencyPro.
Who uses it
Some clients will never log into a portal. Their emails still become requests your team can track and deliver.
Forward a support@ address so client questions become tickets with priorities and reply templates instead of unread mail.
When a client sends a brief by email, it becomes a request ready to assign instead of a message someone has to remember.
Replace a shared inbox where three people read the same email and nobody owns it with a queue where every item has an assignee.
Frequently asked questions
It converts incoming emails into requests or tickets in AgencyPro automatically, so work that clients send by email enters the same queue as work submitted through the portal.
Use requests for deliverables that need planning, assignment and tracking, and tickets for quick questions, access issues and bug reports. Many agencies pipe a requests inbox and a separate support inbox.
No. Clients keep emailing the address they already use. You can still invite them to the client portal to follow progress, but email piping does not require it.
Email piping is on Pro ($79/mo), Plus ($149/mo) and Enterprise. Each plan includes one seat; extra seats are $20/mo on Pro and $30/mo on Plus.
Explore more features
Tickets
Lightweight support system for quick client queries.
Leads pipeline
Capture and convert leads with intake forms and kanban boards.
Project management
Full project tracking for larger deliverables.
Clients who do log in can message your team directly. See how messages, comments, tickets and email piping divide the work in client communication.