Email Piping Features
Inbound addresses, auto-creation, client matching, and reply threading.
Each workspace gets dedicated email addresses for requests and tickets. Forward client emails to the right address and they become actionable items instantly.
Subject becomes the title, body becomes the description, attachments are preserved. Emails to your requests address create requests; emails to your tickets address create tickets.
Sender email is matched to existing clients automatically. The request is associated with the correct client. Unknown senders create tickets for triage.
Clients reply to notification emails and their responses appear as comments on the original request or ticket. No extra login needed from the client side.
Images, PDFs, documents — everything attached to the email comes through. Full email body is preserved with formatting intact.
Set default priority, ticket type, and auto-assignment rules for piped emails. Customize how incoming mail is routed and categorized.
Why Email Piping Saves Time
Clients will always email you. Instead of copying their message into your project tool, forward it (or have them email the address directly) and it becomes a trackable, assignable item.
Smart Routing
Requests or tickets, auto-matched
How It Works
From inbox to actionable item in four steps.
Turn on email piping in workspace settings. You get unique inbound addresses for requests and tickets.
Forward your support or project inbox to the AgencyPro address. Or give clients the address directly.
Incoming emails auto-create requests or tickets. Client is matched, attachments preserved, team notified.
When clients reply to notification emails, their responses are added as comments on the original item. Full conversation in one place.
Who Uses It
Clients who prefer email can keep sending requests that way. Their emails become structured requests your team can track and deliver.
Forward your support@ inbox to AgencyPro. Every support email becomes a ticket with the client auto-matched.
When clients forward you a brief or asset via email, it becomes a request with all attachments preserved and ready to assign.
Team sends updates via AgencyPro notifications. Clients reply by email. Replies thread back as comments. Nobody needs to log in.
Frequently Asked Questions
Enable email piping in your workspace settings. You will see two unique addresses: one for requests and one for tickets. They look like req-abc123@inbound.agencypro.app and tkt-abc123@inbound.agencypro.app.
If the sender email does not match an existing client, a ticket is created and flagged for manual assignment. This prevents spam from creating unassigned requests.
When AgencyPro sends notification emails (e.g., "Your request has been updated"), the reply-to address is a unique, signed address. When the recipient replies, the response is matched to the original request and added as a comment.
Yes. You can configure default priority level, ticket type, and auto-assignment rules so piped emails are routed correctly without manual triage.
Email piping is available on Pro ($79/mo), Plus ($149/mo), and Enterprise plans. Also included on all AppSumo tiers.