Ticket System Features
Lightweight support for quick client questions and requests.
Tickets are for quick queries: "Can you update the footer link?" or "What's the login for our ad account?" Keep them out of your project board.
Tag tickets by type (bug, question, request) and priority (low, medium, high, urgent). Filter and sort to handle the most important ones first.
Reply to tickets inline. Full conversation history in one thread so nothing gets lost. Clients respond from their portal.
Route tickets automatically based on category, client, or team member availability. The right person sees the ticket immediately.
Resolve tickets in one response. No project overhead, no task boards — just answer the question and close the ticket.
Set response time targets for tickets. Track first-response time and resolution time. Report on support performance.
Why Separate Tickets from Projects
When every minor question becomes a project task, your boards get noisy and priority gets lost. Tickets give small queries their own lane.
Clean Workflows
Tickets for questions, projects for work
How It Works
Clients open a ticket from their portal for quick questions, minor requests, or support issues.
The ticket is categorized and assigned automatically based on your rules (or manually triaged by a team lead).
The assigned team member replies inline. Clients see the response in their portal and can follow up.
Close the ticket when resolved. Track metrics like first-response time and resolution rate.
Who Uses It
Handle "how do I…" questions, access requests, and quick fixes without cluttering your project management board.
Clients report issues via tickets. Triage, fix, and close — or escalate to a full project request if it's bigger than expected.
Password resets, access changes, billing questions — all handled in the ticket system with full audit trail.
Small "5-minute" requests (update a link, swap an image) stay in tickets instead of creating unnecessary project tasks.
Frequently Asked Questions
Tickets are for quick, simple queries that can be resolved in one or two responses. Project requests are for deliverables that require planning, assignments, and tracking. Keeping them separate prevents your project board from filling up with noise.
Yes. Clients see a "Submit Ticket" option in their portal alongside their projects. They can categorize the ticket and add attachments.
Yes. If a ticket turns out to be a bigger piece of work, you can escalate it to a project request with one click. The full ticket conversation is preserved.
Yes. You can set first-response time and resolution time targets for tickets separately from project SLAs. Reports show your support performance.
Tickets are available on Pro ($79/mo), Plus ($149/mo), and Enterprise plans. Also included in AppSumo Tier 2 and above.