Best client feedback software for agencies in 2026: 8 tools compared
Agencies collect two kinds of client feedback: how the relationship is going, and what needs to change on a specific deliverable. This guide compares 8 tools across surveys, website feedback, creative proofing and in-portal approvals, so you can pick one for each job.
Disclosure: AgencyPro is our product. It is not a survey tool, so it is listed for in-portal feedback only, and the list is grouped by job rather than ranked.
How we compared these tools
This is a criteria-based comparison, not a hands-on test or a scored ranking. We read each vendor's pricing and product pages on October 13, 2026 and recorded:
- Feedback job: surveys, website feedback, creative review or in-portal approvals.
- Client access: whether clients need a paid seat to give feedback.
- Limits: responses, submissions, projects, members or storage per plan.
- Branding: whether the vendor's name appears and which plan removes it.
- Price: free plan, entry price and how it grows with your team.
Prices change. Confirm them on each vendor's pricing page before you buy.
Quick picks by feedback job
Typeform
Free plan; Basic from $28/mo billed yearly.
BugHerd
Unlimited client guests on every plan.
Frame.io
Frame-accurate comments; free for 2 members.
Filestage
10 team members included.
AgencyPro
Our product. Annotation and approvals on Pro.
Jotform
Free plan; Bronze from $34/mo annual.
Client feedback tools compared
| Tool | Feedback job | Starting price | Best for |
|---|---|---|---|
Typeform | Surveys and check-ins | Free; Basic $39/mo ($28 billed yearly) | Short client surveys and NPS with a conversational form |
SurveyMonkey | Surveys | Team Advantage $25/user/mo billed annually, 3-user minimum | Larger survey programs with deeper analysis |
Jotform | Forms and surveys | Free; Bronze $39/mo ($34 billed annually) | Low-cost forms with payments and signatures |
AgencyPro Our Product | In-portal feedback and approvals | $79/mo (Pro) for annotation, versions and approvals | Feedback and sign-off tied to requests and deliverables in the client portal |
BugHerd | Website feedback | $50/mo ($42 annual), 5 members | Clients pinning feedback on live websites |
Usersnap | Website and app feedback | From €49/mo | Feedback widgets on sites and apps |
Frame.io | Video review | Free; Pro $15/member/mo | Frame-accurate video and creative review |
Filestage | Creative proofing | Free; Starter $199/mo | Structured review and approval rounds with many stakeholders |
The 8 tools in detail
Typeform
Best for short client surveys, NPS and check-ins.
Typeform shows one question at a time, which suits short client surveys. Typeform reports that forms built with it averaged a 47.3% completion rate in 2023, against an industry average of 21.5% (Typeform, Data on Data report, cited in its December 2024 announcement at typeform.com/blog/product/typeform-for-growth-announcement). That is the vendor's own data, not an independent study. Basic is $39/mo ($28 billed yearly) for 100 responses a month and 1 user, with conditional logic, webhooks and integrations. Plus is $79/mo ($56 yearly) for 1,000 responses and 3 users; Business is $129/mo ($91 yearly) for 10,000 responses and 5 users. There is a free plan.
Response caps are the limit to watch if you survey many contacts across many clients.
Pros
- • Free plan to start
- • Conditional logic and webhooks on Basic
- • Conversational format for short surveys
Cons
- • Response caps on each plan
- • Custom domains and branding sit on custom plans
Verdict: A good default for client NPS and check-in surveys.
Pricing: Free; Basic $39/mo ($28 yearly); Plus $79/mo ($56 yearly); Business $129/mo ($91 yearly)
SurveyMonkey
Best for larger survey programs and analysis.
SurveyMonkey team plans start with Team Advantage at $25 per user per month billed annually, with a 3-user minimum and 50,000 responses a year. Team Premier is $75 per user per month with 100,000 responses. Extra responses cost $0.15 each.
It suits agencies that run research or large stakeholder surveys for clients, more than a simple quarterly check-in.
Pros
- • High response allowances on team plans
- • Mature survey and analysis features
Cons
- • 3-user minimum on team plans
- • Billed annually per user
Verdict: Pick it for research-scale surveys; it is more than most client check-ins need.
Pricing: Team Advantage $25/user/mo (annual, 3+ users); Team Premier $75/user/mo
Jotform
Best for low-cost forms that also take payments or signatures.
Jotform has a free Starter plan for 100 submissions a month (with Jotform branding). Bronze is $39/mo ($34 billed annually) for 1,000 submissions, Silver $49 ($39) for 2,500 and Gold $129 ($99) for 10,000, with optional HIPAA features. Paid plans remove Jotform branding.
Every paid plan is single-user; Enterprise is the multi-user plan.
Pros
- • Free plan
- • Paid plans remove Jotform branding
- • Payment and signature features
Cons
- • Paid plans are single-user
- • Multi-user access only on Enterprise
Verdict: Good value for an agency that runs many forms from one account.
Pricing: Free; Bronze $39/mo ($34 annual); Silver $49 ($39); Gold $129 ($99)
AgencyPro
Best for feedback and sign-off tied to requests and deliverables in the client portal.
AgencyPro is not a survey tool. Its feedback features sit where the work is: clients pin comments on design files, leave frame-accurate notes on video, compare versions side by side and record an approval, all inside your branded portal. Clients can also rate completed requests, and messaging is on every plan.
Annotation, versioned proofing and approvals, and client ratings are Pro features ($79/mo, 1 seat, extra seats $20/mo). On Basic, you can move work to a Client Review status and collect comments through messaging.
Pros
- • Comments and approvals stay with the deliverable
- • Design and video annotation (Pro)
- • Request ratings and average rating per service (Pro)
- • Same portal as files, requests and invoices
Cons
- • No survey or form builder for NPS
- • Proofing features need Pro
- • Seats cost extra
Verdict: Use it for in-flight feedback and sign-off; pair it with Typeform or Jotform for relationship surveys.
Pricing: Basic $39/mo, Pro $79/mo, Plus $149/mo; 1 seat each, extra seats $15-$30/mo
BugHerd
Best for clients pinning feedback on live websites.
BugHerd lets clients click on a live page and leave feedback that lands on a task board with the page context. Standard is $50/mo ($42 annual) for 5 members, Studio $80 ($67) for 10 and Premium $150 ($125) for 25. Guests and projects are unlimited on every plan, and extra members cost $8/mo.
Pros
- • Unlimited guests, so clients do not need seats
- • Unlimited projects on every plan
- • Feedback lands on a task board
Cons
- • Built for website projects only
- • Member-based tiers
Verdict: A strong pick for web design and development agencies.
Pricing: Standard $50/mo ($42 annual); Studio $80 ($67); Premium $150 ($125)
Usersnap
Best for feedback widgets on sites and apps.
Usersnap collects visual feedback through widgets on websites and apps. Starter is €49/mo for 2 seats and 2 projects; Growth is €129/mo with unlimited seats and 10 projects, and higher tiers add more projects. Yearly billing saves up to 3 months.
Pros
- • Unlimited seats from Growth
- • Works on sites and web apps
Cons
- • Project limits by tier
- • Priced in euros
Verdict: Worth comparing with BugHerd if you also collect feedback inside web apps.
Pricing: Starter €49/mo; Growth €129; Professional €219; Premium €459
Frame.io
Best for frame-accurate video and creative review.
Frame.io is built for video review. The free plan covers up to 2 members and 2GB. Pro is $15 per member per month (up to 5 members, 2TB plus 2TB per extra member) with custom-branded and passphrase-protected shares. Team is $25 per member (up to 15 members) and separates internal comments from client conversations.
Pros
- • Frame-accurate comments on video
- • Branded share links on Pro
- • Large storage allowances
Cons
- • Per-member pricing
- • Member caps on Pro and Team
Verdict: The specialist choice for video and motion agencies.
Pricing: Free; Pro $15/member/mo; Team $25/member/mo (about 13% off annually)
Filestage
Best for structured review rounds with many stakeholders.
Filestage manages review and approval of videos, designs and documents in rounds. The free plan covers 10 team members, 1 active project and 5 new files a month. Starter is $199/mo ($1,590 a year) with unlimited projects and files, and Business is $329/mo. Team members come in bundles of 5 above the included 10.
Pros
- • 10 team members included
- • Unlimited projects and files from Starter
- • 14-day trial, then a free plan
Cons
- • Paid plans start at $199/mo
- • Free plan limited to 1 active project
Verdict: A fit for agencies with formal approval rounds across several client stakeholders.
Pricing: Free; Starter $199/mo ($1,590/yr); Business $329/mo ($2,632/yr)
Which feedback tool fits your agency
You run quarterly NPS or post-project surveys
Typeform for short surveys; SurveyMonkey if you run larger research programs. The one-question-at-a-time format helps clients finish: in Typeform's own 2024 Data on Data report, covering 2.6 million forms published in 2023, its forms averaged a 47.3% completion rate against an industry average of 21.5% (Typeform, 2024).
You build websites
BugHerd or Usersnap, so clients comment on the live page instead of sending screenshots by email.
You produce video
Frame.io for frame-accurate review, or Filestage if approvals involve several stakeholders.
You want feedback next to requests, files and invoices
AgencyPro Pro, where annotation, versions and approvals sit in the client portal.
When AgencyPro is not the right fit
- • You need surveys or NPS. AgencyPro has no survey builder. Use Typeform, SurveyMonkey or Jotform.
- • You need comments pinned on live websites. BugHerd and Usersnap capture the page and browser context.
- • You only need proofing. If you do not want a full client portal, Frame.io or Filestage cover review on their own.
- • You are on Basic. Annotation, versioned proofing, approvals and client ratings are Pro features.
How to choose your feedback tool
1. Which feedback job are you solving?
Surveys: Typeform, SurveyMonkey, Jotform. Website feedback: BugHerd, Usersnap. Creative review: Frame.io, Filestage, AgencyPro Pro.
2. Do clients need a paid seat?
BugHerd includes unlimited guests. AgencyPro does not charge for clients. Check each tool before inviting many client stakeholders.
3. How many responses or files a month?
Typeform caps responses and Jotform caps submissions by plan; Filestage's free plan allows 5 new files a month.
4. Does the feedback belong to a deliverable?
If yes, keep it with the file and the approval. If it is about the relationship, use a survey.
5. Who reads and responds?
Decide who owns each low score or revision request before you automate the ask.
Sources and date checked
Vendor prices, plan limits and features on this page come from each vendor's own pricing or product page, checked October 13 and 14, 2026. AgencyPro plans and features come from our pricing page. If a vendor has changed its pricing since then, its own page is the current source.
Frequently asked questions
What is client feedback software?
Client feedback software collects and organizes what clients think about your work and your service. For agencies it covers four jobs: surveys and check-ins (Typeform, SurveyMonkey, Jotform), feedback on live websites (BugHerd, Usersnap), review and approval of creative files (Frame.io, Filestage), and feedback on in-flight requests inside a client portal (AgencyPro and similar tools). Most agencies use one tool for surveys and one for work-in-progress feedback.
Typeform or SurveyMonkey: which is better for agency client surveys?
For short client surveys and NPS, Typeform is usually enough: its Basic plan is $39/mo ($28 billed yearly) for 100 responses a month and includes conditional logic. SurveyMonkey team plans start at $25 per user per month billed annually with a 3-user minimum and 50,000 responses a year, which suits larger research programs more than a quarterly client check-in.
How much does client feedback software cost?
As of October 2026: Typeform, Jotform and Frame.io have free plans. Paid plans start at $39/mo for Typeform Basic and Jotform Bronze, $50/mo for BugHerd Standard (5 members), €49/mo for Usersnap, $15 per member for Frame.io Pro and $199/mo for Filestage Starter. In AgencyPro, design and video annotation, versions and recorded approvals are on Pro at $79/mo plus $20 per extra seat.
Should feedback live in the client portal or a separate tool?
Put feedback in the portal when it is about a specific deliverable: a design version, a video cut or a request. Clients comment where the file is, and the approval stays with the work. Use a separate survey tool for relationship feedback such as quarterly NPS or a post-project survey, which does not belong to one deliverable.
What is the best way to collect feedback on a website build?
Use a visual feedback tool that lets clients click on the live page and leave a comment with a screenshot. BugHerd includes unlimited guests and projects on every plan, so clients do not need paid seats. Usersnap offers feedback widgets for sites and apps. Both send feedback into a task board so developers see the exact element and browser.
How do I measure client satisfaction?
Common measures are Net Promoter Score (how likely the client is to recommend you, 0 to 10), CSAT (satisfaction with a specific delivery, often 1 to 5) and a short open question about what to improve. Keep surveys short, send them at natural points such as after a project or a quarterly review, and reply to every low score personally.
Can I automate feedback requests?
Yes. Survey tools can be sent from your CRM or project tool through integrations and webhooks, and Typeform includes webhooks on Basic. In AgencyPro, clients can rate completed requests (a Pro feature) and average ratings appear in service analytics. Automate the request, but have a person respond to the feedback.
Which tool is best for video feedback?
Frame.io is built for video review with frame-accurate comments and branded share links on Pro. Filestage handles video, design and documents with structured review rounds. If you want video feedback inside the same portal as requests and invoices, AgencyPro Pro includes frame-accurate notes on video and side-by-side versions.
Keep feedback with the deliverable
Upload a design or video to a request in AgencyPro, invite a test client, and try annotation, versions and approval. The 14-day trial includes Pro features. Keep a survey tool for NPS.
14-day free trial • No credit card required