Intercom Integration
Embedded widgetAdd the Intercom Messenger to your AgencyPro client portal. You paste Intercom's install code under Workspace Settings > Integrations > Live Chat and AgencyPro loads it for your clients. Conversations, bots and help articles run in Intercom; AgencyPro does not send client, project or billing data to Intercom.
Why connect Intercom with AgencyPro
If your agency already runs support in Intercom, embedding the Messenger in the portal keeps client conversations in the same inbox as your website chat, with Intercom's bots and help center available to clients.
It is an embed, not a two-way integration. AgencyPro does not send project status, invoices or client records to Intercom, and it cannot trigger Intercom messages from AgencyPro events. Intercom is priced per seat: Essential is $29 per seat a month billed annually, and the Fin AI agent is billed at $0.99 per outcome (Intercom pricing, checked October 2026).
Key features
Benefits for your agency
How agencies use Intercom with AgencyPro
One support inbox
Portal chats land in the same Intercom inbox your team already uses for website and product support.
Self-serve answers
Clients can search your Intercom help articles from the Messenger before they message a person.
After-hours coverage
Intercom's bots or Fin can answer common questions when your team is offline, billed by Intercom.
How to set up Intercom
- In Intercom, copy the Messenger install code for your workspace.
- In AgencyPro, go to Workspace Settings > Integrations > Live Chat.
- Paste the install code. AgencyPro detects Intercom as the provider.
- Choose whether to show the Messenger only on the client portal and whether to auto-load it.
- Enable and save, then check the Messenger in the portal as a client.
Frequently asked questions
Does AgencyPro send client data to Intercom?
No. AgencyPro loads Intercom's standard Messenger code. It does not pass client, project or billing data, so Intercom will not show AgencyPro context in conversations.
Can AgencyPro events trigger Intercom messages?
Not directly. The embed has no event sync. If you need that, check whether a Zap using AgencyPro triggers and Intercom's Zapier actions covers it (Zapier needs the AgencyPro Plus plan).
What does Intercom cost?
Intercom lists Essential at $29, Advanced at $85 and Expert at $132 per seat a month billed annually, plus $0.99 per Fin AI outcome. Check intercom.com/pricing for current terms.
Is Intercom worth it for a small agency?
If you only need a chat bubble, a cheaper tool such as Tawk.to or Crisp's Free plan does the job. Intercom earns its cost when you use its help center, bots and reporting.
More Live Chat integrations
Crisp
Show a Crisp live chat widget in your client portal by pasting Crisp's embed code into AgencyPro's Live Chat settings.
Tawk.to
Show a free Tawk.to chat widget in your client portal by pasting Tawk.to's widget code into AgencyPro's Live Chat settings.
Zendesk
Show Zendesk's chat widget in your client portal by pasting Zendesk's widget snippet into AgencyPro's Live Chat settings.
Ready to get started?
See how Intercom fits into your AgencyPro setup, or ask us which plan you need.