LiveChat Integration
Live ChatAdd LiveChat widget to your AgencyPro client portal. Enable real-time customer support, improve response times, and enhance customer satisfaction. LiveChat offers features like chat history, file transfers, and chat ratings.
Why Connect LiveChat with AgencyPro?
LiveChat (the company) is built specifically for e-commerce and service businesses that need reliable, fast chat with excellent mobile apps. Unlike Tawk.to (which is free but basic) or Intercom (which is expensive), LiveChat strikes a balance at $20/month per agent with robust features. The integration with AgencyPro means your team can see client context while chatting, and the platform's focus on speed and reliability ensures clients get instant responses. If your agency values chat performance metrics and wants detailed analytics on response times and customer satisfaction, LiveChat provides that data without the complexity of enterprise tools.
Key Features
Benefits for Your Agency
How Agencies Use LiveChat with AgencyPro
Performance-focused client support with metrics
LiveChat tracks average response time, chat duration, and customer satisfaction scores. Use this data to optimize your support process and ensure clients get fast, helpful responses.
Mobile-first support for on-the-go teams
LiveChat's mobile apps are among the best in the industry. Your team can handle client inquiries from their phone with full chat history and file transfer capabilities, perfect for agencies with remote or traveling team members.
Chat ratings to improve service quality
After each conversation, clients can rate the chat experience. Low ratings trigger alerts so you can follow up and improve. This feedback loop helps your agency maintain high service standards.
How to Set Up LiveChat
- Sign up for LiveChat at livechat.com (plans start at $20/month per agent)
- In LiveChat dashboard, go to Settings → Chat Widget → Installation
- Copy your License Number from the installation code
- In AgencyPro, navigate to Settings → Integrations → LiveChat
- Enter your License Number and configure which team members should have access to chat conversations
Frequently Asked Questions
How much does LiveChat cost?
LiveChat starts at $20/month per agent (billed monthly) or $16/month per agent (billed annually). The Team plan ($40/month per agent) adds features like chat tags, custom reports, and webhooks. Most agencies start with the basic plan.
How does LiveChat compare to Crisp or Tawk.to?
LiveChat is more expensive than free alternatives but offers better mobile apps, more detailed analytics, and more reliable infrastructure. If you need basic chat only, free tools work. If you want performance metrics and excellent mobile support, LiveChat is worth the cost.
Can I customize the LiveChat widget appearance?
Yes. You can change colors, position, welcome messages, and add your logo. LiveChat also supports custom CSS if you need advanced styling to match your AgencyPro portal exactly.
Does LiveChat work offline or when agents are away?
Yes. LiveChat can collect messages when agents are offline and send email notifications. You can also set up automated greetings and chatbots to handle basic inquiries when your team isn't available.
Explore More
Ready to Get Started?
Connect LiveChat with AgencyPro and streamline your workflow today.