E-commerce Contract Template — Platform Setup & Management

This E-commerce Services Agreement ("Agreement") is entered into as of [DATE]:
Provider: [YOUR NAME/COMPANY], located at [ADDRESS] ("Provider")
Client: [CLIENT NAME/COMPANY], located at [ADDRESS] ("Client")
This Agreement governs e-commerce platform development and/or management services.

Platform: [SHOPIFY / WOOCOMMERCE / MAGENTO / CUSTOM / OTHER]
Service Type: [DEVELOPMENT / MANAGEMENT / BOTH]
Development Services (If Included):
  - Platform setup and configuration
  - Theme selection and customization
  - Payment gateway integration
  - Shipping calculator setup
  - Product catalog setup ([X] products included)
Management Services (If Included):
  - Product updates and additions
  - Content management
  - Order processing support
  - Technical support and maintenance
NOT Included: Product photography, copywriting, inventory fulfillment, marketing

Payment Gateway: [STRIPE / PAYPAL / SQUARE / OTHER]
Provider will set up payment gateway integration
Transaction Fees:
  - Payment processor fees: [PASSED THROUGH TO CLIENT / INCLUDED IN FEE]
  - Provider service fee (if applicable): [X]% per transaction
PCI Compliance:
  - Provider will implement PCI-compliant payment processing
  - Client responsible for maintaining PCI compliance standards
  - Provider not responsible for client data security breaches due to client negligence
Payment Gateway Changes: Additional setup fee of $[AMOUNT]

Product Setup (Development):
  - Initial product catalog: [X] products included
  - Product data entry and categorization
  - Product image uploads (client provides images)
  - Additional products: $[RATE] per product
Inventory Management:
  - System setup for inventory tracking: Included
  - Ongoing inventory updates: [INCLUDED IN MANAGEMENT / CLIENT RESPONSIBILITY]
  - Stock level management: [INCLUDED / CLIENT RESPONSIBILITY]
  - Low stock alerts: System configured, client manages
Client responsible for:
  - Accurate product information
  - Product images and descriptions
  - Inventory levels (unless included in management)

Shipping Integration:
  - Shipping calculator setup: Included
  - Carrier integrations: [USPS / UPS / FEDEX / DHL]
  - Shipping rate configuration: Included
Fulfillment:
  - System setup for order processing: Included
  - Actual order fulfillment: [CLIENT RESPONSIBILITY / AVAILABLE AS ADD-ON]
  - Fulfillment service (if included): [DESCRIBE SCOPE]
Shipping Labels:
  - Label printing setup: Included
  - Label costs: Client responsibility
Provider coordinates shipping setup; does not handle actual shipping

Phase 1 - Platform Setup: [X] weeks
  - Platform installation and configuration
  - Theme selection and basic customization
Phase 2 - Integration: [X] weeks
  - Payment gateway integration
  - Shipping calculator setup
  - Third-party app integrations
Phase 3 - Product Setup: [X] weeks
  - Product catalog creation
  - Category structure
  - Initial product entries
Phase 4 - Testing & Launch: [X] weeks
  - Functionality testing
  - Payment processing testing
  - Launch and go-live support
Total Timeline: [X] weeks (assumes timely client feedback)

Uptime Guarantee: [X]% uptime (excluding scheduled maintenance)
Performance Benchmarks:
  - Page load time: [X] seconds or less
  - Checkout completion time: [X] seconds or less
  - Mobile responsiveness: All pages mobile-optimized
Monitoring:
  - 24/7 uptime monitoring
  - Performance monitoring
  - Security monitoring
Response Times:
  - Critical (site down, checkout broken): [X] hours
  - Urgent (major functionality broken): [X] business hours
  - Normal (minor issues): [X] business days
Platform/hosting issues: Provider not responsible for platform outages

Management Services (Monthly Retainer):
  - Product updates: [X] products per month
  - Content updates: [X] hours per month
  - Technical support: [X] hours per month
  - Security updates and monitoring
  - Performance optimization
Management Does NOT Include:
  - New feature development
  - Custom code development
  - Major redesigns
  - Marketing or advertising
Additional development work: Quoted separately
Management hours: Unused hours do not roll over

Development Fee: $[AMOUNT] total
Payment Schedule:
  - 50% ($[AMOUNT]) due upon signing
  - 30% ($[AMOUNT]) due upon completion of Phase 2
  - 20% ($[AMOUNT]) due upon launch
Management Fee (If Applicable):
  - Monthly retainer: $[AMOUNT]/month
  - Due on [DAY] of each month
Payment Terms: Net [X] days from invoice
Late Payment: [X]% monthly fee after [X] day grace period
Transaction fees (if applicable): Billed [FREQUENCY]

Client must provide:
  - Product information and descriptions
  - Product images (high resolution)
  - Brand assets (logos, colors, fonts)
  - Content for pages (About, Terms, Privacy Policy, etc.)
  - Payment gateway account access
  - Shipping account access (if applicable)
Client must:
  - Maintain inventory levels (unless included in management)
  - Process and fulfill orders (unless included in management)
  - Handle customer service inquiries
  - Provide timely feedback and approvals
Delays in providing materials may extend timeline

Client owns all business data:
  - Product information
  - Customer data
  - Order history
  - Sales data
Client has full access to e-commerce platform admin
Provider may access platform for support and maintenance
Upon termination:
  - Client retains all data
  - Provider will export data if requested
  - Data export: [INCLUDED / AVAILABLE AS ADD-ON]
Provider may use anonymized data for analytics and improvement

Provider's liability limited to total fees paid under this Agreement
Provider not liable for:
  - Lost sales or revenue
  - Platform outages or third-party service issues
  - Payment processor issues or transaction failures
  - Shipping delays or fulfillment issues
  - Indirect, consequential, or punitive damages
Provider provides e-commerce services, not guarantees of sales or business results
Client responsible for product quality, pricing, and customer service

Either party may terminate with [X] days written notice
Upon termination:
  - Client pays for all services rendered through termination date
  - Provider delivers all work-in-progress and documentation
  - Client retains access to platform and data
  - No refunds for prepaid development or management fees
Provider will provide [X] days transition support at standard rates

Both parties agree to the terms above.
Provider: _________________ Date: _________
Client: _________________ Date: _________