Invoicing Software for IT Consulting Firms
IT agencies juggle multiple billing models: hourly support ticket resolution, monthly managed services retainers, project-based infrastructure work, and emergency support. AgencyPro automates IT invoicing by tracking support, projects, and maintenance separately, ensuring you bill accurately for each service type while managing retainer-based managed services alongside hourly support work.
Why IT Consulting Firms Need Better Invoicing
IT service providers managing infrastructure, cybersecurity, cloud migrations, and technical support.
Separating hourly IT support ticket billing from monthly managed services retainer invoicing
Tracking billable hours for infrastructure projects, migrations, and implementations separately from ongoing support work
Managing emergency support billing with different rates than standard support, requiring rate adjustments
Billing for maintenance windows, system updates, and proactive monitoring separately from reactive support tickets
How AgencyPro Solves Invoicing for IT Firms
Professional invoicing with time-to-invoice automation, multiple payment gateways, and branded invoice delivery.
Handles both hourly support ticket invoicing and monthly managed services retainer billing in the same system
Tracks infrastructure projects, migrations, and implementations separately from ongoing support, ensuring each IT service is properly invoiced
Supports different billing rates for emergency support versus standard support, ensuring expedited work is priced appropriately
Separates proactive maintenance and monitoring from reactive support tickets in invoice line items, showing clients where IT budget goes
How It Works
Track IT work by service type
Team members log time spent on support tickets, infrastructure projects, maintenance windows, migrations, and emergency support, with service types tracked separately
Generate support and retainer invoices
Create invoices for hourly support work, project-based infrastructure services, and monthly managed services retainers, with each service type billed appropriately
Send detailed IT service invoices
Deliver invoices that show support tickets resolved, projects completed, maintenance work performed, and managed services provided, demonstrating comprehensive IT value
Frequently Asked Questions
How does AgencyPro separate hourly IT support from managed services retainers?
AgencyPro supports both hourly billing and retainer invoicing. Track time spent on individual support tickets, then create invoices for hourly support work. Separately, set up monthly managed services retainer invoices that include tracked proactive monitoring, maintenance, and support hours within retainer scope. Clients see clear separation between pay-as-you-go support and all-inclusive managed services, helping them choose the IT support model that fits their needs.
Can I bill differently for infrastructure projects versus ongoing support?
Yes, AgencyPro lets you categorize IT work by type, so infrastructure projects, migrations, implementations, and ongoing support can be tracked separately. When creating invoices, include these as distinct line items with different billing rates if needed, showing clients what they pay for project work versus ongoing support. This separation helps justify IT pricing and demonstrates the different types of work involved in IT services.
How do I handle emergency support billing with different rates?
AgencyPro supports project-based billing rates, so you can set higher rates for emergency or after-hours support. When tracking time for emergency work, bill at expedited rates, while standard support uses regular rates. You can also create separate project types for emergency support, making it easy to distinguish urgent work in invoicing and ensure clients pay appropriately for accelerated response times.
What if clients want to see which support tickets were resolved or which projects were completed?
AgencyPro invoices support detailed line items and descriptions. When creating invoices from tracked IT work, you can add notes specifying which support tickets were resolved, which infrastructure projects were completed, which systems were migrated, or which maintenance tasks were performed. This level of detail helps clients understand the scope of IT work completed and justifies IT service pricing, leading to better client relationships and fewer billing questions.
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More AgencyPro Solutions for IT Firms
Time Tracking Software for IT Agencies
Smart time tracking with project-level timers, billable/non-billable categorization, and team timesheets.
Client Portal for IT Consulting Firms
Branded client-facing portal for project updates, file sharing, approvals, and transparent communication.
Project Management Software for IT Consulting Firms
Agency-focused project management with task boards, deadlines, team assignments, and client collaboration.
CRM Software for IT Consulting Firms
Client relationship management built for service businesses with deal pipeline, contact management, and client lifecycle tracking.
Reporting & Analytics Software for IT Consulting Firms
Real-time dashboards and automated reports covering revenue, profitability, utilization, and project performance.
Recurring Billing Software for IT Agencies
Automated subscription and retainer billing with payment processing, dunning management, and revenue recognition.
Automate IT agency invoicing
Join IT agencies using AgencyPro to streamline invoicing from tracked IT work. See how detailed billing improves client relationships and reduces administrative overhead.