Time Tracking Software for IT Agencies
IT agencies provide ongoing support, maintenance, and troubleshooting services that require accurate time tracking across help desk tickets, system maintenance, and client communication. Professional time tracking helps IT agencies bill accurately for support work while maintaining profitability on retainer and project-based clients.
Why IT Consulting Firms Need Better Time Tracking
IT service providers managing infrastructure, cybersecurity, cloud migrations, and technical support.
Tracking time spent on help desk tickets, troubleshooting, and issue resolution
Measuring hours for system maintenance, updates, and infrastructure management
Capturing time for client communication, remote support sessions, and on-site visits
Documenting hours spent on project work vs ongoing support for accurate billing
How AgencyPro Solves Time Tracking for IT Firms
Smart time tracking with project-level timers, billable/non-billable categorization, and team timesheets.
Track time by ticket type and priority for detailed billing and SLA monitoring
Monitor time spent per client and service type to optimize pricing and identify high-maintenance accounts
Categorize time by activity (support, maintenance, projects, communication) for accurate service pricing
Generate reports showing time allocation across clients and service types for profitability insights
How It Works
Track IT Support Activities
Start timers when working on tickets, performing maintenance, or providing support with automatic client and ticket association.
Categorize by Service Type
Time entries are automatically categorized by service type (support, maintenance, projects) for detailed analysis and billing.
Bill and Report
Export time data to invoices showing exactly what IT work was performed, with detailed breakdowns by service type and client.
Frequently Asked Questions
How do we track time for IT support tickets that span multiple days?
Create ticket-based time entries that can span multiple days, with the ability to pause and resume timers as work progresses. The system aggregates all time spent on a ticket, including research, troubleshooting, and resolution time, ensuring all support hours are captured and billed correctly.
Can we track time separately for retainer clients vs project-based IT work?
Yes, you can set up different billing rules for retainer clients (monthly hour allocations) versus project-based work (fixed scope tracking). The system automatically alerts you when retainer hours are running low and helps you track time against project budgets for project-based clients.
How do we handle time tracking for emergency IT support that happens after hours?
Quick-entry timers allow instant time logging for urgent situations, and you can set up different billing rates for after-hours or emergency work. The mobile app ensures you can track time even when providing remote support from your phone outside normal business hours.
What about tracking time for IT maintenance and proactive monitoring?
Create separate categories for proactive maintenance, monitoring, and system updates versus reactive support work. Many IT agencies include some maintenance in retainer packages, but tracking this time separately helps you understand the true cost of IT services and adjust pricing accordingly.
Time Tracking for Other Industries
Time Tracking Software for Marketing Agencies
Digital and traditional marketing firms managing campaigns, content, and strategy for multiple clients.
Time Tracking Software for SEO Agencies
Search engine optimization firms tracking rankings, building links, and optimizing websites for organic traffic.
Time Tracking Software for PPC Agencies
Pay-per-click agencies managing Google Ads, Meta Ads, and multi-platform paid advertising campaigns.
Time Tracking Software for Social Media Agencies
Agencies managing social content, community engagement, and social advertising across platforms.
Time Tracking Software for Content Agencies
Content marketing firms producing blogs, whitepapers, video scripts, and editorial content for brands.
Time Tracking Software for PR Agencies
Public relations firms managing media outreach, crisis communications, and brand reputation.
More AgencyPro Solutions for IT Firms
Invoicing Software for IT Consulting Firms
Professional invoicing with time-to-invoice automation, multiple payment gateways, and branded invoice delivery.
Client Portal for IT Consulting Firms
Branded client-facing portal for project updates, file sharing, approvals, and transparent communication.
Project Management Software for IT Consulting Firms
Agency-focused project management with task boards, deadlines, team assignments, and client collaboration.
CRM Software for IT Consulting Firms
Client relationship management built for service businesses with deal pipeline, contact management, and client lifecycle tracking.
Reporting & Analytics Software for IT Consulting Firms
Real-time dashboards and automated reports covering revenue, profitability, utilization, and project performance.
Recurring Billing Software for IT Agencies
Automated subscription and retainer billing with payment processing, dunning management, and revenue recognition.
Track IT Support Time Accurately
Ensure every hour of IT work is properly tracked and billed. Improve your IT agency's profitability with accurate time tracking.